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Confidentiality – You can trust that our business respects the need for confidentiality

Relationships – long term progressive and collaborative partnerships with customers and suppliers

Respect – for customers, suppliers, colleagues and all stakeholders

Excellence – Strive for quality in everything that we do

Professional and Personable – In our inter-actions with you. We Care

Always do what we say we will do
How can I place an order on your website?

Choose the products needed, click on the shipping duration below it,  “Proceed to shipping address” to go to the payment menu.
How can I check the availability of a product?

To receive that information, please, contact our customer service.
How can I get the payment details?

We accept all major credit cards online. Please, make sure that you provide the correct address when not the same as another with billing address.
When will I receive the tracking number?

After your payment is processed, your order will be sent to the shipping department, and you will get the tracking number within hours.
What is the difference between 1 - 3 days shipping and International shipping?

The main difference is the duration of delivery: 1–3 days = Express Shipping, While International = 10–15 days. Also, products delivered via Over night Shipping are a bit more expensive. Contact our sales personal for more shipping options.
How can I confirm my order?

After you place an order, our consultant will get in touch with you and will ask you to confirm the order via phone or email. Make sure that your contact details provided are correctly. The waiting period may last up to 6 hours, please, stay in touch, your order is very important for us.
What if I have not received the tracking number for my order?

We send out orders on daily basis, if you haven’t got the tracking code yet, please, contact us.
What if I have not got any feedback after placing an order?

Due to number of orders and the fact that they are processed manually, it may take an operator more time to process your order, so, please, stay in tune, we will always contact you as soon as possible.
How can I make changes to my order?

To change the details of the order, please, turn to our consultant.
What if I have some problems with paying for the order?

In case you face any difficulties related to payments, please, get in touch with our operator without a delay. He will make every effort to assist you through.
What are the conditions of placing a bulk order?

If you want to learn more about the conditions of placing a bulk order, please, contact us, We will provide all the information needed.
Why was my payment declined?

In case your payment has been declined, please, get in touch with our operator. The possible reason is payment problems, the specialist will advise you how to fix them.
Why was my order declined?

In case your order has been declined, there is a risk that there are some mistakes in the information provided by you or that the delivery to your country cannot be provided. Please, contact our operator as soon as possible.
My package is delayed, what should I do?

If there is a delivery delay, please, turn to our consultant, so that he can help you track the package and find out the possible reason for the delay, as well as the approximate delivery terms.
I need some assistance, whom can I turn to?

In case you have any questions or difficulties, please, feel free to turn to our consultant, he will gladly make every effort to help you.
My payment was returned.

If your payment has been returned, there is a risk that there are some technical problems or that it has been made incorrectly. Please, turn to our operator.
I want to ask about available discounts.

You can always receive information about available discounts from our consultant.
What are the conditions for receiving a discount?

You can count on a discount if you are our steady and loyal client.
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